Voicebots

Revolutionise Customer Calls with Advanced AI Voicebots

We deliver truly natural, on-demand support, cut waiting times, and free your team to focus on more complex customer needs.
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Overwhelmed Call Centres
High call volumes create long queues, leading to frustrated customers and burned-out support teams.

A GPT-driven Voicebot answers calls instantly and handles routine enquiries, removing waiting times and freeing agents to focus on complex tasks.

Escalating Operational Costs
Staffing a call centre to meet peak demand can become costly, especially outside normal business hours.

By automating after-hours and overflow calls, Voicebots help you manage expenses effectively while still delivering 24/7 customer care.

Delayed or Inaccurate Information
Human agents juggling multiple calls may give incomplete or outdated info, leading to frustration and reduced trust.

Voicebots integrate with real-time data sources (such as CRMs and inventory systems) to provide accurate, up-to-the-minute responses on every call.

Overwhelmed Call Centres

High call volumes create long queues, leading to frustrated customers and burned-out support teams.

A GPT-driven Voicebot answers calls instantly and handles routine enquiries, removing waiting times and freeing agents to focus on complex tasks.

Escalating Operational Costs

Staffing a call centre to meet peak demand can become costly, especially outside normal business hours.

By automating after-hours and overflow calls, Voicebots help you manage expenses effectively while still delivering 24/7 customer care.

Delayed or Inaccurate Information

Human agents juggling multiple calls may give incomplete or outdated info, leading to frustration and reduced trust.

Voicebots integrate with real-time data sources (such as CRMs and inventory systems) to provide accurate, up-to-the-minute responses on every call.

Voicebots

Solving Your Biggest Communication Challenges

Streamlined Solutions for Complex Enquiries

Our Voicebots tackle high call volumes, repetitive queries, and bottlenecks head-on. By automating routine interactions, we help you improve response times, reduce overheads, and elevate the overall caller experience.

  • Smarter Call Flows: Route enquiries quickly, ensuring customers reach the right information or department.
  • Consistent Quality: Maintain a professional tone and accurate information across every interaction.
  • Cost Optimisation: Reduce dependency on large call centres for everyday, repeatable tasks.
Reducing Wait Times

By automating common enquiries, our Voicebots keep queues short and frustrations low. Calls are answered instantly and directed to the right place, allowing your human agents to focus on high-value interactions.

Enhancing Caller Experience

Our Voicebots use natural language processing to simulate a human-like conversation. This creates a seamless caller journey, boosting satisfaction levels and strengthening your brand’s reputation.

Cutting-Edge Tech That Powers Every Conversation

Intelligent AI at the Core

Our Voicebots leverage the latest Large Language Models (LLMs), including GPT-based technology, to deliver context-aware, responsive interactions. Built for enterprise-grade security, they integrate with leading telephony providers such as Genesys and Avaya, ensuring smooth call routing and data protection at every step.

By connecting directly to your existing CRM and support systems, Voicebots can access real-time information to personalise responses. This means accurate, up-to-date details for callers—and less back-and-forth for your team.

Development

Easily build and deploy new Voicebots or modify call flows with minimal technical expertise. Our intuitive low-code/no-code designer empowers your team to adapt quickly to business changes—without waiting on specialised developers.

From updating FAQs to launching new call journeys, you can fine-tune your Voicebots on the fly, keeping your customer service agile and relevant in an ever-evolving market.

Use cases

How to use Voicebots

Sometimes it is difficult to picture how this could fit in your organisation, the upshot is that there are really very few limitations where a process is to be followed when helping a customer.


Insurance Claims Processing

Streamline the claims process by automating data collection and initial claim validation over the phone. This cuts waiting times for policyholders and frees up your agents for complex claim investigations.

Healthcare Appointment Management

Empower patients to schedule, reschedule, or cancel appointments via a Voicebot. Reduce administrative strain on reception staff while ensuring patients receive prompt, accurate information.

Utilities Outage Updates

Automatically inform customers of service interruptions and estimated resolution times. Efficiently handle surges in call volume during outages, providing real-time reassurance and essential details.

Retail Order Tracking

Offer customers up-to-the-minute order status over the phone. By integrating with your inventory and fulfilment systems, Voicebots deliver immediate responses on shipping details, reducing inbound queries.

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Chatbots are used to provide immediate response to inbound enquiries. We build your chatbot for you so it works from day one and deploy it across all your popular channels.

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