Megatrend or fad?
Most people have heard of chatbots and have an idea of what they are about, but most are unsure how to apply this relatively new technology to their business. Now this is not a new phenomenon.
We are at a new crossroads in which the machine can either be our servant or master. They have the potential to be disruptive, to change patterns of work, service and play. The test is whether machine learning, like all technology, is used wisely.