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Chatbot uses and roles
Details about how chatbots are used and the roles they can perform.
We build chatbots to fulfil or help to support specific roles in your business. Remember that a bot is also flexible and can learn many jobs, but here are a couple of obvious ones.
Over half of customers now expect and want a chatbot as part of the customer service experience. Make that switch for your customers, it is easy with a simple entry point bot you can really make a difference.
Deliver a remarkable experience from order tracking to all those FAQ questions that your team get asked all the time, a bot can do this. Self-service is also a great addition and your customers are now happy to do this with a chatbot, saving your valuable team resources for where it matters.
Never miss another sale by getting your bot to present your offer at any time that suits them.
Personalising the experience and progressing leads or purchases so that you can sell more because you make it easy.
Talk to us now about our new physical world initiative, linking your real-world store to the chatbot, so that it can give your customer support in your stores at scale of course!
If you can release your HR team from the mundane and repetitive processes, they can concentrate on what they do best.
If you have an onboarding process then a chatbot can go through that process for you and guide your new team member through a friendly process, handing all the information over to you when finished.
Submit timesheets, CVs, holiday requests, sick reporting and update your central HR system or pump out data. It is up to you.
Excite your audience with personalised campaign from segmented data that is captured and personalised based on the user activity.
Reach out with content through the bot via social media like Facebook Messenger, delivered as a push notification, these are powerful and have incredibly high open rates and conversation statistics.
Get the bot to be your automatic marketer.
With a truly engaging platform and content when and where the customer wants it…..….You start to build, engage and convert that into revenue and simply a more efficient customer experience and service to your audience.
Building your audience is important to any business or organisation. This is not something that is normally attributed to chatbots, but they can help with this.
Increasing engagement is increasingly more important as we all become digital natives and those that are not need the time from your team.
Being in touch with your customer requests is very important and converting them is about experience and knowledge. So here a chatbot can be vital.
The important question here is how much can you save the business by employing a chatbot in your team.
Marvin, can provide you with a quick calculation to work out how much you could save on incoming enquiries alone.
If you have been talking to Marvin already, you can pick up your conversation or Ask him for the "savings calculator" and he will start you off.
For travel and tourism the challenge is to stand out from the crowd and having an interactive bot could be the way to go.
Obviously the sales process would include a whole range of use cases
Once the sales are made then again the support of your customer can be assisted:
Keeping those customer loyal to your experience is important and with timely comms it can be achieved
Automation within eCommerce is huge and introducing friendly automation that is integrated is powerful:
The sales process for ecommerce is not longer confined to the site - you can buy via chatbot even if you are in Facebook.
Post sale there are always many opportunities to build more value into the customer and this is an effective space for a bot.
With a loyalty and support task, the chatbot can fill a number of roles to be effective and versatile:
Food and hospitality is very reactive to location and experience type, so examples are:
Booking are the driving force of this business sector and a chatbot can bring that together in a friendly format.
For any hospitality business the repeat business is important and this is the stage to engage that:
Getting the loyalty and support right is always important and as a follow on from the aftersales you could:
For business services the marketing uses can include any of the following;
For business services you can then use a bot for a sales process to:
A useful addition to the business is the after sales support that you can get including:
The loyalty side of any business model is paramount and chatbots can assist with this
Insurance has wide uses from a marketing perspective, some of these may include:
The sales process is one of that largest areas that insurance can take advantage of chatbots:
After sales are an important and sometimes under supported part of the insurance industry:
Keeping the customer with 24/7 support from anywhere is more cost effective that get new policies.
Marketing of your charity is a big area and is increasingly expensive when most of the conversations need to be manned.:
During the subscription cycle or donation space there are a number of options to use a chatbot
After sales is an important part of the charity process as there needs to be constant engagement where possible:
Making it easy to engage and find out where someone money has gone and to provide a better awareness of their contribution:
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