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THE cOMPANY WE kEEP
Our clients think we are awesome, we think you will too.
We have been fortunate to partner with some great companies and these are some of the latest that we have engaged with across our services and offers. We are not sector specific as we have some really flexible solutions, however we have done some great work for businesses of all shapes and sizes, across insurance, retail, healthcare, sport, leisure businesses and charity organisations
Here are a range of testimonials that we are really proud to post from our clients, as we have said, we work with some great people and try to be proper partners wherever possible, but you cannot take our word for it, just look at what our clients say.
Disruption Works and Steve have been working with us for over 10 years, and they have always been an absolute pleasure to work with. Over that time, they have developed our bespoke solutions and constantly evolved them over that period to keep them within the current technology, where practicable and integrate them further into our overall operations.
The team supports all the systems and have periodically developed new modules based on the business need to continually improve the applications and manage our internal requests. Our daily operation relies heavily on these systems as they have helped us to grow by 300% over the last 10 years. Something that we would not have achieved without their flexibility and working with us as an extension of our own team.
I would recommend Steve and Disruption Works as a very capable team of people to deliver hands on expertise for development projects on time and on budget.
Steve and his team have always simply given us a solution to our business needs or challenge with a strong and wide ranging technical expertise. We have a great rapport, and all my team members also enjoy working with them.
I would recommend Steve and Disruption Works as a very capable team of people to deliver hands on expertise for development projects on time and on budget.
As a business in the very competitive beauty industry with a young demographic, it’s one of our business pillars to remain innovative and keep ourselves on the bleeding edge of technology. As a result, our development team are continuously working on huge projects at a very fast pace, so finding time to build a bot in house was simply not the right option for us, especially when there are some very good bots already in the market.
So we were on the hunt for a provider that shared our vision of remaining on the bleeding edge of technology but required as little of our dev time as possible, all whilst remaining at a competitive price point. We found there were some that were very expensive and often were part of a big cooperation who were set on their own vision of what they wanted their bot to be able to do. For the bots with a more competitive price point, it was clear they were very much going to give you the platform and a how to setup guide and leave you to your own devices to do all the setup. Something we simply did not have the development resource to do.
We had a meeting with Steve and it was clear Disruption Works were able and happy to dedicate their own dev time to help with the setup and absolutely wanted to work collaboratively to push the capabilities of the bot to give the best product they can give. To date I can hand on heart say they have delivered on this promise!
Our chatbot has become our number one platform that we directly service customers on (handling 40% of our contacts).
Setup does require some time deciding on all your journeys and pathways (a task you need to do with any bot you decide on) but once done Disruption Works will help you get that all up and running for you and will continuously be in touch to ensure you’re getting everything you want from the bot.
Since we went live in November 2019 (2 weeks before we hit the madness of Black Friday), our bot’s served over 120,000 of our customers, in 3 different languages (and counting) both on our help page and Facebook Messenger and has had glowing feedback from our customers. So much so, that our chatbot has become our number one platform that we directly service customers on (handling 40% of our contacts).
All in all, Disruption Works have been an excellent fit with what we wanted to achieve, which was the most important thing to us.
Disruption Works have been a complete pleasure to work with. All the way through the process they have been helpful and supportive. They have made what could be an overwhelming process seem simple and fun.
The planning, mapping and delivery plan were solidly in place from the start. The process was managed smoothly and professionally through to fruition.
Although we started with an off the shelf template, we requested a host of bespoke features to maximise the diverse needs of our business model.
Disruption Works handled all of this for us everything from researching and sourcing the perfect plugins to writing pieces of code which create unique functionality. On launching the whole process felt smooth and stress free which cannot always be the case when migrating a longstanding website It was important this worked well as our website is the bedrock of our business.
We would be more than happy to recommend Disruption Works they are a great group of people to work with.
In short, we are all incredibly happy with the final product. We now have a website to be proud of. We have a tool that works harder for the business and a hub that communicates our brand and messaging in a clear and friendly manner.
The introduction of Jude the Chatbot has been an important tool for assisting our communications to fans during the season. We are able to provide an instant response to supporters for some of the most frequently asked questions but also use the service as a marketing tool to increase revenue.
The team at Disruption Works have been fantastic in developing the bot to support our needs and plans as fans look to return to live sport.
Within the last year the importance of our digital platforms has increased, especially our streaming service so the implementation of a chatbot has been incredibly useful in supporting these. The team at Disruption Works have been fantastic in developing the bot to support our needs and plans as fans look to return to live sport.
I couldn’t be more grateful of the support Sean and the team have given us over the last 2 years.
During what was an incredibly difficult time around the outbreak of COVID, and at a time where there was much to be communicated to our fans, they gave us a platform to be able to do that efficiently.
I would have no hesitation in recommending Disruption Works as a product and as an extension of your own team.
Sean was proactive in updating and adding new stories with much, if not all, of the legwork being taken away from our own limited resource and shouldered by himself.
I would have no hesitation in recommending Disruption Works as a product and as an extension of your own team.
I have partnered with Steve and his development teams for over 5 years and found them to be honest, safe and very reliable when delivering and supporting my business essential projects. Collaboration and teamwork is one of their key attributes.
Throughout our time working together, Steve and Team managed to develop bespoke ecommerce solutions for several of my EMEA business entities, all during a very challenging transitional period within my business.
The success was down to Steve’s ability to translate business and technical requests quickly and effectivity with minimum effort from my teams.
Steve’s support teams were always ready to go above and beyond
Steve’s support teams were always ready to go above and beyond to ensure the eCommerce solutions remained operational and accessible to my external customers.
I would highly recommend Steve and Disruption Works to other businesses who require hands on expertise to deliver digital projects successfully and on time.
