As more and more large companies look to implement RPA technology, those larger organisations are recognising potential issues with integrating RPA and AI with legacy systems.
Given the sheer cost to build them and the volume of data they contain, getting rid of these systems is not an option to many, but is it an 'either/or' choice?
I found a great article here that discusses this here
We have our podcast about a variety of subjects including chatbots, voicebots as well as customer service or self service automation, we discuss how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.