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Voicebots
Voicebot powered automation that is beyond IVR.
Giving your customer a very natural conversation that they forget is a bot.
Giving your customer a very natural conversation that they forget is a bot.
Our voicebot partner solution brings a really human feel to a totally voicebots powered self service automation. If you are struggling with the pressure of costs and margin but still wish to keep the brand and service expectations second to none.
Then you can be smarter than your competition and actually improve your NPS with a truly natural conversational voicebot taking your inbound calls and queries and even handle outbound campaigns.
A new development is our bi directional translation service, using the power of our voicebot platform, This allows us to rapidly deploy a very simple layer of end to end translation within a phone call.
Both parties can speak in their respective languages, and the system will seamlessly translate the conversation for them in real-time in both directions.
As technology had evolved the level of understanding of complex sentences and context has improved significantly. Our voice bots answer accurately exactly with the information and context that is needed by your customer.
This means that not only do you get really efficient call handling, but also our customers see a demonstrable increase in their NPS overall after the voice bot is hired.
When thinking about the design of your process, not only do we deliver better conversational flow that is more efficient, but we also add nuance and natural inflexion that you would expect from a human agent.
This gives an experience that is exactly on brand every time and also allows your customer to forget that they are talking to a bot.
With the speed in deployment and delivery, we can get your voice bot started really quickly, but also give it more jobs to do.
You are able to quickly extend and adapt your voice bot to take on new roles and tasks with more and more enrichment every day.
We are integrated with most major platforms from major telcos, CRM and social platforms, so we can simply plugin it in and deploy on any cloud tenant that you need.
Our new solution, brings a really human feel to a totally voice powered automation. If you are struggling with the pressure of costs and margin but still wish to keep the brand and service expectations second to now. Then you can be smarter than your competition and actually improve your NPS with a truly natural conversational bot taking your calls and even handling outbound.
Voice bots instantly wipe out the dreaded waiting times for the customer, meaning their enquiries are quickly dealt with, no matter if you have 100 or 10,000 incoming calls.
Meaning customers are happier, NPS goes up, and you have made a huge reduction in running costs.
Our solution has many use case and we know that sometimes it is difficult to picture how this could fit in your organisation, the upshot is that there are really very few limitations where a process is to be followed when helping a customer. Also we make it easy for you to introduce it to your business and fit it within your budgets.
We feel that voicebots are one of the least disruptive but most effective solutions to impact the quality and costs of your service.
The impact of a pilot can give you the business case that you need to make that impact.
These are a fixed fee no obligation way of proving to your business in a very practical way that everyone will be on board with.
Something to consider is that the delivery of voicebots is based on an operational expense model, so they are directly performance related and are only charged on usage.
This makes it really simple to employ a voicebot within existing budgets and show savings with direct comparisons in your business.
Sometimes it is difficult to picture how this could fit in your organisation, the upshot is that there are really very few limitations where a process is to be followed when helping a customer.
Here are some real world uses of the platform that may inspire you to see how this might be used to help your team.
Voice bots are designed to manage a whole host of tasks, here are just a few to consider.
We have a significant range of integrations already native to the platform, but we can extend this for any systems that allows us to interop with an API or Webservice that we can interact with or develop against.
We have a whole host of telcos that we are currently integrated with.
These include;
We are also integrated into the main CPaas solutions;
We can potentially integrate into any CRM with custom based plugins, provided we have API or webservice access routes.
But here are some of the current integrations that our clients enjoy;
Reaching out beyond voice is also an option with our VPA.
You can chat via social and webchat platforms across the board. Here are just a few;
Socials include but are not limited to;
We have our weekly podcast about a variety of subjects including voicebots and voice automation, how these impact business and some specific challenges or sector stories to help anyone looking to engage with this technology.
It is all light hearted and just a chat, so we called it Disruption Works Chit Chat!
Imagine enabling your teams to speak hundreds of languages instantly, using the power of AI? We are introducing our new product LiveTranslate, where you can have a bi directional conversation that is translated live whilst simply talking on the phone
Recasting various aspects of customer interactions, from meter readings & service calls to early debt collection. Voicebots are empowering utility companies to raise the bar on the customer experience as well as provide important new revenue streams.
Sophisticated AI-powered systems that interact with customers using natural language have emerged as a game-changer in retail, This article explores the myriad benefits of voicebots, with a special focus on use cases like: WISMO and service calls.
