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Facebook's new open-domain chatbot might be one to look out for. 'Blender', developed at Facebook AI Research (FAIR)
Chatbots can help provide an 'omnichannel' customer service experience - increasing customer satisfaction?
The coronavirus outbreak is proving how useful chatbots can be when it comes to bridging the gap in customer service.
We are so proud of our latest chatbot. For the great team at QPR who are under all sorts of pressure at the moment.
AI has been helping the fight against the coronavirus for weeks, from drone deliveries to automated catering for those in need.
Wouldn't it be great if you could have instant access to information when dealing with a customer
Could AI-based voice technologies help those in self-isolation?
Chatbots have long been used by companies as a cost-efficient way to deal with customers, and technologies are constantly improving
You'll almost certainly have heard of Robot Process Automation, or RPA. But what do you know about it?
The move to remote working has been a bit of a shock for a lot of businesses, to say the least.
Technology has proved itself to be an amazing ally in the fight against coronavirus in the last few weeks.
A lot of us are used to remote working. But there are many businesses who've never really had to consider it as an option before.
As COVID-19 continues to spread around the globe, many are looking towards AI to decelerate the crisis.
An interesting read here on the potential of AI and RPA, when the two join forces.
Contact and call centres are the ideal place for RPA to thrive and show benefits.
